For over 12 years, ERD has collaborated with more than 350 clients to deliver comprehensive biomedical services to hospitals and health systems with equipment or compliance challenges. Optimized processes have been established to manage all your training, asset management, testing, compliance, maintenance and risk analysis.
ERD biomedical technicians are committed to quality, customer service and supporting the clients goals of patient safety and satisfaction.
ERD’s commitment to service shows:
- Quick Response
Our biomedical technicians work diligently to provide the highest quality service as quickly as possible in an effort to have your equipment downtime kept to a minimum. In most cases our minor repairs can be done within 24 hours and major repairs within 3-4 days. It generally takes two week for most OEMs to be available for repairs.
- Affordable Maintenance & Repair
Our repairs are generally much less than those offered by most manufacturers.
- Certificated Technicians
We are all certified biomedical technicians. You can rest assured that you are getting better maintenance and repairs at a reasonable price.
- Quality You Can Trust
Each medical device is treated with diligent attention to detail. Quality customer satisfaction is important to our biomedical technicians. We pride ourselves on performing your the maintenance or repair the right way the first time.
- Customer Portal
Our customer portal makes the repair process convenient and manageable. Our client web portal shows you the status of your repair request and any documentation you may need for quality control.
- Direct Communication
When you call us, you speak with a real person. It may sound hard to believe but it’s true! You will never be left guessing about the status of your repairs.
You can rest easy knowing all services performed are in accordance with the regulatory compliance governing your organization from AAAHC to TJC and CMS.