Importance of choosing quality medical equipment
Purchasing medical equipment for your hospital, lab or clinic can be a daunting task. We know! Most people will only look at brand name equipment and think they must be the best without doing any sort of research. Since healthcare depends on giving accurate diagnostics & services, doing your research is imperative when it comes to purchasing any medical devices. Below are several factors to consider before purchasing any healthcare devices. If you have any questions in regards to purchasing, contact a local biomedical solutions provider for quality unbiased advise.
Consider the Reputation of a Supplier or Manufacturer
With so many manufacturers in the healthcare industry, it’s hard to distinguish between genuine and fake products especially with most sales being done online. Therefore, doing your research and narrowing down potential manufacturers is essential before making any purchases. Networking with others who are well versed in healthcare equipment or contacting a biomedical service provider will give you the knowledge you need to know about manufacturers and their equipment. Press your industry network on the variety of medical equipment manufacturers supply; post sales service, technical knowledge and satisfaction of previous customers.
Variety of Medical Equipment
A good supplier will have a wide variety of products they sell in a very targeted market. Having a wide variety product inventory allows you the customer the flexibility to analyze equipment, technical expertise, functionality, testing and reviews. You can assess a supplier’s product inventory by checking their website or brochures.
Medical Device Quality
Quality is key in the medical world, especially when your business model depends on it for success and accuracy. ISO certification and warranties determine the ultimate quality of a product. ISO certification is performed by external certification bodies, which are not the company or the manufacturer, and provide independent confirmation of competence. Independent biomedical technicians can often attest to the quality of the equipment or the manufacturer as they provide service to all medical equipment making their opinion unbiased, as they are not profiting off any manufacturers.
After Sales Service
Regardless of the quality of the medical equipment, there is always a good probability that a problem will occur within the first 30-90 days. Ranging from a simple adjustment to a major component replacement, the support you receive after purchase and installation will affect your purchase satisfaction. Always get the warranty in writing and fill out and send in any warranty cards that come from the supplier or manufacturer. Response times, clinical support and emergency numbers to call are the best way to ensure smooth operations.
Technical knowledge is one aspect you cannot overlook when purchasing any type of medical equipment. OEM service training is available to third party or in-house biomeds directly from the manufacturers. If the supplier service technicians cannot provide you with the proper OEM training certificates, how can you be assured that the equipment your purchasing can be correctly fixed in a timely manner? The quality of your equipment directly depends on the knowledge of the medical equipment repair and maintenance technicians. Proper technical expertise leads to having a productive and profitable hospital or clinic with little to no downtime.
Quality should be your number one priority when it comes to purchasing any medical equipment. But is quality medical equipment really that quality if you have no idea how it functions and everyone says it’s extremely hard to use? Knowing and understanding the equipments functionality should be quite easy for the most part and if it’s not then make sure you request training and a manual for future use. I would advise anyone looking into buying any equipment to look over the user manual to make sure the equipment performs to your satisfaction and is understandable.
Testing and Reviews
The best suppliers or manufacturers are the ones who pride themselves in customer satisfaction. Customer satisfaction is achieved by the equipment and services meeting the demands and budget of the client. A supplier who is committed to customer satisfaction will even go so far as to recommend banks who deal directly with asset financing so you can be assured your facility is getting the best equipment possible.
Past customers are generally quite eager to post reviews about their experiences, whether positive or negative, with a supplier or manufacturer. Take a moment to research the reviews for the company you are considering doing business with. Great customer service generally leads to positive reviews