Frequently Asked Questions
Welcome to ERD’s FAQ page. Below you will find answers to the questions we get asked the most about ERD and the services we offer.
If you have a question that you don’t see an answer to, please feel free to contact us below or through the contact page.
How do I claim my warranty/How do I become a distributor/Where can I get my charger replaced?
You are on the wrong website. Please visit www.erdglobal.com
What is the difference between a leak rate test and a Bowie Dick test?
Both the leak rate and Bowie-Dick tests are performed on prevac steam sterilizers. The leak rate test measures the efficacy of the chamber seal while the Bowie-Dick test measures the amount of vacuum pulled in the chamber.
What is an acceptable leak rate?
As long as the sterilizer is passing its biological and Bowie-Dick tests the leak rate really has no impact on SPD staff. It’s primarily a tool for technicians to assess the efficacy and condition of the sterilizers systems and plumbing. If you have questions or concerns about your sterilizer, please reach out to ERD and a technician will be happy to help.
Do you sell home healthcare equipment and supplies?
We do not carry or sell these types of supplies. Please contact your doctor or insurance company for advice on where you can get the supplies you need for home healthcare in your area.
Can you service my C-Pap unit/Home hospital bed/other in-home medical equipment?
ERD does not service privately-owned equipment. However, if your equipment was issued to you through hospice, a home healthcare company, or your doctor/insurance provider, you can contact them for assistance, as they may offer a warranty or discounted service rate.
What is your service rate?
Our service rate is calculated based on the type of equipment in need of service or repair, and whether or not the equipment owner has a current service agreement with us.
Why don’t you do ESI only inspections anymore? Do I really need preventative maintenance as well?
ESI testing only tests that a piece of equipment is functional, whereas preventative maintenance provides a deeper look into each piece of equipment, making sure everything works as it is intended, any parts that require replacing are taken care of, and that the equipment should be able to operate without issue for another 12 months.
If you were going to drive your car across the country, would you rather the mechanic just peeks under the hood to verify the engine is running, or would you rather he do a complete oil and filter change, rotate your tires, and make sure all of your fluids were at their appropriate levels?
Preventative maintenance removes the “what if” from the situation and gives you and your patients piece of mind. It is also a requirement of most governing bodies for medical facilities.