ENSURE CONNECTIVITY AND CLARITY IN YOUR DIGITAL OPERATING ROOM

In the modern surgical suite, the flow of information is as critical as the procedure itself. Your OR integration system is the digital nerve center, connecting cameras, displays, controls, and archives. When this system fails—a screen goes blank, a video feed is lost, or a control panel freezes—it brings the procedure to a dangerous halt. ERD provides specialized, expert service for your complete surgical audio/visual (A/V) and integration systems, ensuring your OR technology is connected, clear, and always ready.

OUR COMPREHENSIVE INTEGRATION SERVICES

From emergency troubleshooting to preventive maintenance, ERD is your single point of contact for the complete digital ecosystem of your OR.

EMERGENCY OR INTEGRATION REPAIR

When your digital OR is down, your surgical schedule is at a standstill. Our local technicians provide rapid-response OR integration repair. We arrive with the specialized diagnostic tools to troubleshoot complex video processors, control systems, and displays, getting your suite back online with minimal downtime

PREVENTIVE MAINTENANCE

PREVENTIVE MAINTENANCE (PM) PROGRAMS

Proactive maintenance is the only way to prevent unexpected digital failures. Our digital OR service PM program is a detailed health check of your system, including testing all video and audio inputs/outputs, calibrating surgical displays, inspecting cables for wear, cleaning filters, and providing detailed documentation for your compliance records.

SYSTEM & COMPONENT-LEVEL SERVICE

We are experts in repairing the high-value components of your system, saving you from costly replacements.

Surgical Display Repair

We fix boom-mounted and wall-mounted 4K/HD monitors.

Control System Repair

We troubleshoot and repair touch panels, wall controls, and the central processor.

Video Processor & Router Service

We service the “brains” of the operation, the matrix routers, and video processors.

Surgical Camera Service

We can troubleshoot and repair camera heads and Camera Control Units (CCUs).

INTEGRATION SYSTEMS WE SERVICE

Our technicians have extensive field experience servicing the industry’s leading OR integration platforms. We are the trusted, independent service partner for:

Stryker (iSuite, Endoscopy)

Karl Storz (OR1)

STERIS (Digital OR, Harmony)

Skytron

Maquet (Getinge Group)

NDS

Barco

And more…

COMMON FAILURES IN YOUR DIGITAL OR WE REPAIR

Our technicians are not just IT generalists; they are specialists in the unique hardware and video standards of the surgical environment. We provide prompt, effective solutions for the complex digital failures that interrupt your workflow.

Video Signal Loss & Blank Displays

A “No Signal” message on a primary surgical display is a critical failure. We trace the signal path to repair faulty video processors, routers, fiber optic cables, or the display itself.

Poor Image Quality or Delay

Flickering, static, blurry, or delayed video from endoscopic or in-light cameras compromises visibility. We are experts in surgical video system repair, including troubleshooting camera control units (CCUs) and connections.

Unresponsive Control Panels

A frozen touchscreen or wall panel leaves your team unable to control lights, route video, or manage the room. We diagnose and repair the control system’s hardware and software links.

Recording & Archiving Failures

The inability to save surgical video or send images to the PACS or EMR breaks compliance and patient record workflows. We troubleshoot the data links and archiving components to restore this vital function.

Video Routing Errors

When you can’t send the C-Arm feed to the main display or the endoscopic view to a teaching monitor, your workflow is broken. We repair the video matrix routers and control software that manage these pathways.

Audio System Failures

Muffled, silent, or buzzing microphones and speakers prevent clear communication with the control room or for teaching purposes. We repair the audio components of your integration system.

GET EXPERT SUPPORT FOR YOUR DIGITAL OR TODAY

Don’t let a video failure or a frozen screen compromise patient safety and surgical efficiency. Whether you need an emergency repair for your Stryker iSuite repair, a PM on your Karl Storz OR1 service, or general troubleshooting, ERD is ready to help.

Locations We Serve

High-definition imaging and real-time data integration are the digital nerve center of the modern operating room. To ensure your surgical suites never face signal latency, display failures, or integration bottlenecks, ERD maintains strategically located service hubs throughout Nevada and California. Our local presence allows for rapid-response technical support and proactive maintenance for complex AV systems, ensuring your clinical data remains accessible and your surgical team remains focused.

Sacramento & Northern California

Providing specialized OR integration and AV system repair to the Sacramento region, including El Dorado, Yolo, and Napa Counties. We ensure your imaging systems and data routing meet the highest standards of clarity and reliability.
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LA & Southern California

Dedicated technical expertise for high-volume digital surgical environments across Southern California, from the Inland Empire and Orange County to Los Angeles and Ventura. We specialize in maintaining peak signal integrity for your most critical imaging assets.
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Northern Nevada

Serving Northern Nevada healthcare facilities with responsive, onsite support for surgical AV and digital integration systems. We are your local partners in preventing digital downtime and ensuring seamless clinical communication.
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Las Vegas & Southern Nevada

Specialized medical AV maintenance and emergency repair for hospitals and ambulatory surgery centers in Las Vegas, Henderson, and the surrounding Southern Nevada communities.
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THE ERD ADVANTAGE: YOUR LOCAL OR INFRASTRUCTURE SPECIALISTS

Choosing a service partner for your digital infrastructure is about more than just IT knowledge; it’s about understanding the clinical environment. At ERD, we are committed to being the partner you can count on for technical precision and absolute reliability.

SIGNAL INTEGRITY & DIGITAL COMPLIANCE

In a surgical environment, a loss of signal is a risk to patient safety. We provide meticulous testing of fiber optics, cable management, and signal routing to adhere to the highest industry standards. Our rigorous approach ensures your digital suite remains compliant and your imaging equipment operates within precise manufacturer specifications.

SEAMLESS WORKFLOW & SYSTEM OPTIMIZATION

A malfunctioning AV system or a misconfigured integration hub can disrupt a surgeon's workflow and delay critical procedures. We specialize in proactive preventative maintenance that identifies electronic fatigue and software bottlenecks before they lead to failure. By keeping your data paths clear and your displays optimized, we help you maintain a seamless surgical rhythm.

UNCOMPROMISING RELIABILITY: TRUSTED BY SURGICAL TEAMS

Our reputation is built on the digital uptime and technical precision of the facilities we support. Because OR integration and AV systems are the vital communication links of your surgical suite, we treat every repair and system check with the urgency it deserves. Hear from the surgical directors and IT professionals who rely on ERD to keep their critical digital OR infrastructure functional, compliant, and safe.

Tara Good-Young, MSHA, CHFP, CASC

Executive Director, PDI Surgery Center

“ERD team that came out yesterday was great! Really nice pair of gents; they were efficient and good communicators. That is GREATLY appreciated.”

Tram Nguyen

Environmental Microbiologist II, Santa Cruz Water Quality Lab

“Since working with ERD in May of 2020, we are very impressed with ERDs prompt and professional response regarding autoclave preventative maintenance inquiries, especially in the time of COVID. Their administrative staff were more than happy to provide all the documentation necessary to work with our agency, which is no small feat, and their technicians were timely, professional, completed the preventative maintenance quickly, and followed all of our COVID-19 protocols without having to be reminded, which is a breath of fresh air. We look forward to working with them in the future!”

Anne Roberts

RN. Administrator, Surgery Center of Reno

“As the Administrator of the Surgery Center of Reno, I have had the pleasure of working with ERD for the past several years. They are timely with our requests for service and always professional. They have been very helpful in making recommendations regarding replacement options for equipment, always stands behind his work and ensured positive end results.”

Tim Allen

Former site director, Clinical Engineering. Adventist Health St. Helena, Napa Valley

“I have relied upon the excellent service provided by Kevin Davis and his company, ERD for several years.Kevin has provided us superior personnel from his highly experienced team, often on very short notice. His BMETs are quickly accepted within our demanding facility, as their competence, tact and comprehensive knowledge of hospital operations and ethics become immediately apparent to staff.His rates are reasonable, and quite frankly, the quality of histeam members is superior to other company’s employees in every way.”

Adam

Manager, LA region

“Kevin’s team of highly motivated and skillful engineers, very clearly identifies issues, offers solutions, and follows through until those issues are resolved. You can trust them.”